We’ve asked Wink for comment. It’s not immediately evident what led to the problems, but the company stressed that it was “not under attack.”
The timing couldn’t be much worse for Wink. It sparked an outcry from customers when it surprised them with a subscription requirement, and it only just made the switch on July 27th. A days-long outage wouldn’t exactly endear customers, especially if they were already considering subscription-free smart home hubs.
We are aware of an issue impacting the Wink platform. We just wanted to let you know that we’re still here, and we’re not under attack. Rest assured that we are working diligently to get everyone back online. All updates will continue to be shared at https://t.co/WPpNKlhbQv.
— Wink (@TheWinkApp) September 11, 2020
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